Frequently Asked Questions
Everything you need to know about your KLEIO shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, KLEIO ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page or contact our support team for details regarding individual items.
How do I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.